Frequently Asked Questions
Everything you need to know about your favorite hair care essentials.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return label.
Are The Doux products safe for color-treated hair?
Yes! All of our formulas are designed to be gentle and effective, making them safe for color-treated, chemically processed, and natural hair textures.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping options to more countries in the near future.
Are your products cruelty-free?
Absolutely. We are committed to ethical beauty practices and never test our products or ingredients on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.