Returns & Exchanges
At The Doux, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on products purchased directly from our website.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all products are sealed and protected to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange once the items are inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing